Frequently Asked Questions
Can I return an item?
Sure thing! You have 15 days to return an item. To be eligible for a return, your item must be unused and in the original packaging. Custom pieces are not returnable or exchangeable. You can print your own return labels HERE free of charge!
What is your shipping policy?
Items are ready to ship 1-2 days after your order is placed. If you purchased a piece that is “made to order” it will take 2-4 days to create and will be placed in the mail as soon as they are finished.
All packages are shipped USPS Priority Mail.
Delivery should reach you within 3-5 days of shipping. Please understand that shipping in and out of Hawaii can sometimes be inconsistent (especially over the holidays). Please keep this in mind when ordering before holidays.
Do you do custom orders?
Yes! Please contact me about custom orders. Some previously sold items can be made to order with slight differences from the original piece. Please keep in mind that custom orders will take some time and prices will vary.
How do I clean the jewelry?
We suggest cleaning your pieces with a Sunshine Brand polishing cloth. You can use the cloth on both sterling silver, gold-filled pieces and on the resin image. Never use a chemical dip when cleaning your jewelry! This can ruin the resin piece.
What are the pieces made of?
Each piece is made using sterling silver or 14k gold-filled wire. Each image is imbedded inside UV protectant resin, making it very durable and fade resistant.
Do you wholesale?
Yes! If you are interested in opening an account with us click HERE and fill out the questionnaire or call us at 808-800-1745. We will be in contact with you soon with more information.
Please get in touch!